A disgruntled shopper who bought an ‘out-of-date’ rhubarb pie at Morrisons was so upset by its quality he penned a letter to the supermarket’s CEO.
The shopper, who wished to remain anonymous, blamed staff ‘cutbacks’ on the oversight, which he says rests with senior bosses at the supermarket chain.
The man says he bought the own brand family rhubarb pie for £1.50 at Morrisons in Cannock, Staffordshire on September 5.
But he claims the product had a use by date of September 4, meaning it was recommended to have been consumed the previous day.
‘I purchased a rhubarb pie from Morrisons in Cannock. It was out of date, which is illegal, and carries a fine of £5,000. ‘
A disgruntled shopper who bought an ‘out-of-date’ rhubarb pie at Morrisons was so upset by its quality he penned a letter to the supermarket’s CEO
The shopper, who wished to remain anonymous, blamed staff ‘cutbacks’ on the oversight, which he says rests with senior bosses at the supermarket ch
He says he was offered a £2 refund via an e-voucher – but the man said he wasn’t interested in this and instead wanted to highlight how there was, he claims, a ‘lack of staff’ inside the shop.
He said the ‘very fantastic’ shop workers weren’t to blame.
The local council was also contacted and officials subsequently visited the store but found ‘no items past the use by date’.
Cannock Chase District Council said in a statement: ‘We can confirm that a visit was made to the store following the complaint but found no items past the use by date and discussed stock control in detail with the bakery management during the visit.
‘The products found were low risk and actually could have had a best before date not a use by, but Morrisons decided to label with a use by.’
In an email to Morrisons, the disgruntled pie purchaser said: ‘This is not about a refund as I could have obtained one myself. The issue is that staff cutbacks have caused this oversight, pure and simple, and as such your directors etc are the root cause.
In an email to Morrisons, the disgruntled pie purchaser said: ‘This is not about a refund as I could have obtained one myself. The issue is that staff cutbacks have caused this oversight, pure and simple, and as such your directors etc are the root cause
‘The staff at the store are very fantastic – always, always friendly and helpful. It is not their ‘fault’. Had there been a till open the ‘eagle eyed’ till assistant could well have noticed the date on the pie was the day before.
‘You can only spread staff so far without there being consequences.’ Morrisons was approached for comment and the shopper’s concerns were put to the company.
The shopper shared a photograph of him holding a parcel, addressed to the outgoing CEO, David Potts, which he says he will deliver via the Post Office.
He says he has also sent a letter to Mr Potts expressing his concerns.